Privacy Policy

Overview

TradeField ("we", "us", or "our") provides scheduling and field-service management software for tradespeople and service companies in Canada and the United States. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and application.

Information we collect

• Account information: name, email address, phone number, and password credentials.
• Business information: company name, trade type, address, timezone, and team membership details.
• Customer booking data: names, contact details, addresses, service selections, and notes submitted through public booking pages or entered by your team.
• Usage data: basic technical logs such as browser type, device information, and timestamps needed to operate and secure the service.

How we use information

• Provide, maintain, and improve the TradeField platform.
• Send transactional emails such as booking confirmations, reminders, and team invitations.
• Authenticate users and enforce access controls within each organization account.
• Respond to support requests and protect against abuse or fraud.

How we share information

We do not sell personal information. We share data only with service providers that help us operate TradeField (such as hosting, authentication, and email delivery), when required by law, or with your direction (for example, when your company shares booking details with assigned technicians).

Each organization's data is logically separated in our systems. Users can only access data belonging to organizations they are authorized to join.

Data retention and security

We retain information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. We use industry-standard safeguards including encrypted connections (HTTPS) and access controls, but no method of transmission or storage is completely secure.

Your rights (Canada and United States)

Depending on where you live, you may have rights to access, correct, delete, or export personal information we hold about you, and to withdraw consent where applicable. Canadian users may have additional rights under PIPEDA. Residents of certain U.S. states may have additional rights under applicable state privacy laws.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date above.

Contact

Questions about this Privacy Policy can be sent to [email protected].